Sales conditions

The conditions of sale of this website, are those that appear in this space, and can be modified at any time without prior notice from lool eyewear. To be informed of the conditions of sale applicable at all times, we recommend you visit this section regularly.

The purchase of any item automatically implies acceptance of these conditions of sale, as well as compliance with the privacy policy established by looleyewear.com

Object:

The purpose of this section is simply to regulate commercial transactions that are carried out by this store.

Prices:

lool eyewear reserves the right to change prices at any time but the products will be billed based on the current rates at the time the order was placed.

The prices are available on the website, they are always expressed in euros including VAT.

Payments:
Payment types supported by this site are as follows:

1.- Bank transfer

2.- Credit card (VISA-AMERICAN)

3.- Pay-Pal (paypal fee charged to the customer)

For advance payments, order processing takes place after confirmation of payment has been carried out. Such confirmation is obtained between 48 and 72 hours after making the payment.

Special features of the payment system and surcharges:

1.- Payments by VISA, bank transfer and store pickup have no surcharge for payment system indicated.

2.- Orders by bank transfer will not be processed until receipt of proof of payment, either by fax or e-mail.

Warranties:

All products sold by looleyewear.com have a warranty that lasts for two years from the date of receipt of item. This warranty is limited in any case to manufacturing defects, and may never be applied if the deterioration of the article is a result of its use or negligence by the end user.

However, only if the defect or lack of compliance is evident during the first six months, is it understood that the fault existed when the product was purchased, unless proven otherwise or when this presumption is incompatible with the nature of the delivered product or the nature of the lack of conformity.

If the lack of conformity becomes apparent after those first six months, we will receive your product and forward it to the appropriate service for review. If the technical service determines that the defect is not an original defect, it will be up to the buyer to prove otherwise that the defect or lack of conformity is covered by the legal guarantee.

In all cases any costs incurred to establish the guarantee will be borne by the buyer, transport costs, telephone, postage, etc.

Availability of items:

While the intention is to have all items in stock, it can sometimes be the case that it is not possible to immediately send one or more of the items. In this case, the buyer will be advised of the incident giving it an estimated delivery / of the article / s purchased in the store schedule, and the option if you wish to cancel the order.

The possibility exists for reasons beyond the control of the administration of the virtual store, that some items are amended in design or colors. Still, consumers of optical products always have a period of 14 days to exercise their right of withdrawal on the order placed.

Claims:

lool eyewear will not be held liable for damages (including those caused during transport) or malfunction of the products unless the buyer notifies by mail, e-mail or fax to lool eyewear within 48 hours of receipt of the order.

No claims will be accepted, or will be held responsible for products that differ in quantity or specifications contained in the order unless the buyer notifies via e-mail within the first 14 days of receipt of order

Therefore, if the order is received the and the package seems to be in poor condition, and there is a possibility that the order has been damaged during shipping, we recommend that you do not accept it.

Conflict and Mediation:

In the event of any conflict that occur that are unable to be resolved looleyewear, will channel and process any possible complaints and observations of buyers in order to achieve prompt resolution of any incidents, If this is not possible, mediation  of the Arbitratge Consum, or alternatively, submitting the dispute to the courts and courts of Barcelona as competent jurisdiction for disputes arising from transactions by this store.